All orders placed before midday Monday – Friday will be despatched the same day. All orders placed over the weekend will be despatched the following Monday.
UK standard deliveries are sent out via Parcelforce and will arrive within 2 days. UK priority deliveries are sent using Royal Mail's Special Delivery service and will arrive the next working day.
All orders placed outside of the UK will be delivered via FedEx. Delivery times will vary depending on your country and location.
At T&F Slack we want our customers to be completely satisfied, but if for some reason you are not and would like to return your goods, simply read our policy as shown below.
Please note that all goods are your responsibility until they arrive back with us. We will not be held liable for any items that go missing during this time. For this reason we recommend you use some form of recorded delivery service which insures for the value of the goods.
All returns should be sent to the following address:
T & F Slack Shoemakers London, 6 Buspace Studios, Conlan Street, London, W10 5AP, United Kingdom
Customs Duty (Outside the European Union)
Any customs or import duties are charged once the parcel reaches its destination country. These charges are due and must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you weren't expecting.